Privacy Policy

Devine Painting ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you use our website devinepainting.co.za (the "Site") or contact us about our residential painting services. It is written in line with the Protection of Personal Information Act, 2013 ("POPIA").

1. Who we are

Devine Painting is a residential painting business operating in Johannesburg, Gauteng, South Africa. We are the responsible party for the personal information collected through this Site.

Contact: bianca@devineprojects.co.za · 082 059 0933 · Johannesburg, Gauteng

2. Information we collect

We only collect information that you choose to give us, plus a limited amount of technical information that's needed to run the Site.

Information you give us

When you complete our contact form, general quote form or a service-specific quote form, we collect:

• Your name
• Email address
• Phone number (where provided)
• Property address or suburb (where provided)
• Project details, service type and any message you send us

If you contact us by phone, WhatsApp (082 059 0933) or email, any information you share in that message will also be processed by us.

Information collected automatically

Our website is hosted on the Lovable platform. The hosting provider automatically records standard technical information such as your IP address, browser type, device type, referring page and pages visited, for security, availability and abuse prevention. We do not currently run any third-party analytics, advertising or social-media tracking scripts on the Site (for example Google Analytics, Google Ads, Meta Pixel or similar). If we add any such tools in future, we will update this Policy and, where required, ask for your consent.

Cookies

The Site uses only the strictly necessary cookies or local storage needed to make the Site work (for example remembering basic session data). We do not use advertising or cross-site tracking cookies at this time.

3. Why we use your information

We use your personal information to:

• Respond to your enquiry, quote request or message
• Arrange and carry out a free on-site assessment and prepare a written quote
• Provide, schedule and invoice for the painting services you engage us for
• Send you administrative messages (for example confirming an appointment or following up on a quote)
• Keep records for tax, accounting and legal compliance
• Maintain the security and proper functioning of the Site

We do not sell your personal information, and we do not use it for automated decision-making or profiling.

4. Legal basis for processing (POPIA)

We process your personal information on one or more of the following grounds:

• Your consent — when you submit a form or otherwise contact us.
• Performance of a contract or steps at your request — for example providing a quote or completing painting work.
• Our legitimate interests — for example responding to enquiries, protecting the Site, and keeping business records.
• Legal obligation — for example tax and record-keeping laws.

5. Who we share information with

We share personal information only with trusted service providers who help us run our business, and only to the extent needed for them to perform that service:

• Lovable — website hosting and infrastructure.
• Resend — sending and delivering our form and reply emails.
• Email and communication providers — for example our email inbox provider and WhatsApp (when you choose to message us there).
• Professional advisors such as our accountants, and government authorities where required by law.

Some of these providers may process data outside South Africa. Where that happens, we take reasonable steps to ensure the provider offers a level of protection that is materially similar to POPIA.

6. How long we keep your information

We keep enquiry and quote information for as long as is reasonably needed to respond to you and, where you become a customer, for the duration of the project and for a further period required by South African tax and record-keeping laws (typically five years). We delete or anonymise information that is no longer needed.

7. How we protect your information

We use reasonable technical and organisational safeguards to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure. No system is perfectly secure, but we work with reputable providers and limit access to your information to people who need it to help you.

8. Your rights under POPIA

You have the right, subject to the conditions in POPIA, to:

• Ask what personal information we hold about you
• Ask us to correct or delete inaccurate or outdated information
• Object to processing on legitimate-interest grounds
• Withdraw consent you previously gave us
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, email us at bianca@devineprojects.co.za.

Information Regulator (South Africa) — inforegulator.org.za.

9. Children

The Site is aimed at homeowners and adults arranging painting services. We do not knowingly collect personal information from children under 18. If you believe a child has submitted information to us, please contact us so we can delete it.

10. Changes to this Policy

We may update this Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be highlighted where reasonable.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, contact:

Devine Painting
Johannesburg, Gauteng, South Africa
Email: bianca@devineprojects.co.za
Phone / WhatsApp: 082 059 0933